Arcfish Interactive Entertainment (“Arcfish,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our websites, games, applications, and related services (collectively, the “Services”).
By using our Services, you acknowledge and agree to this Privacy Policy. If you do not agree, you may not use the Services.
1. Information We Collect
We may collect the following types of information:
Profile details (ArcID, Legacy Profile, preferences, game progress).
Payment information (if you make purchases).
Communications with us (support requests, surveys, feedback).
b. Information We Collect Automatically
Device and connection information (IP address, device type, browser, operating system).
Usage data (logins, in-game activity, features used).
Cookies and tracking technologies (for analytics, personalization, and advertising where permitted).
c. Information from Third Parties
Payment processors (transaction confirmations).
Linked accounts (social, platform services, or third-party logins).
Analytics and advertising providers.
2. How We Use Information
We use your information to:
Provide, operate, and improve our Services.
Process transactions and deliver digital items.
Manage accounts and Legacy Profiles.
Personalize your experience (progress tracking, recommendations).
Communicate about updates, features, or promotions (where permitted).
Detect and prevent fraud, cheating, or misuse.
Comply with legal obligations in different jurisdictions.
3. Legal Bases for Processing (GDPR & Global)
For users in the EU/UK, we process personal data under these legal bases:
Contract: To provide the Services you request.
Consent: Where you have given consent (e.g., marketing emails, cookies).
Legal obligation: Where required by law.
Legitimate interest: To maintain security, improve the Services, and prevent misuse.
4. How We Share Information
We may share your information with:
Service Providers: Hosting, payment, analytics, support.
Business Transfers: As part of a merger, acquisition, or asset sale.
Legal Compliance: Where required by law, regulation, or government authorities.
With Your Consent: For optional features like third-party integrations.
We do not sell your personal information or user data.
5. International Data Transfers
If you are outside the United States, your data may be transferred to and processed in the U.S. and other countries where we operate.
For EU/UK users, we use Standard Contractual Clauses (SCCs) and other safeguards when transferring data outside the European Economic Area (EEA).
For China (PIPL compliance): We only transfer personal data internationally where legally permitted and with required safeguards or user consent.
6. Your Rights
Depending on your location, you may have the following rights:
EU/UK (GDPR)
Access, correction, deletion of data.
Restrict or object to processing.
Data portability.
Withdraw consent at any time.
File a complaint with your local data authority.
China (PIPL)
Right to know, decide, limit, or refuse processing.
Right to access, copy, correct, or delete personal information.
Right to withdraw consent.
United States
Right to access, delete, or request disclosure of data collected (where applicable under state law).
To exercise these rights, contact us at admin@arcfish.net.
7. Children’s Privacy
We do not knowingly collect personal information from children under 13 (U.S. COPPA compliance).
In the EU, users under 16 require parental consent.
In China, users under 14 require parental/guardian consent.
If we discover we have collected data from a child without proper consent, we will delete it promptly.
8. Data Security
We implement technical, organizational, and administrative safeguards to protect your information. However, no system is fully secure, and we cannot guarantee absolute protection.
9. Data Retention
We retain your information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
10. Cookies & Tracking
We use cookies and similar technologies for analytics, personalization, and (where permitted) advertising.
EU/UK users will be asked to provide cookie consent.
You may disable cookies in your browser, but some features may not work properly.
We do not track users across the web.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If changes are significant, we will notify you by posting updates or contacting you directly.
12. Contact Us
For questions or to exercise your rights, contact us:
